Contactless Pick Up Food Ordering and why?
During the year 2020, several challenges occurred within the society, translated into new important frictions for the customer journey experience, concerning the online food ordering.
Leading to a negative experience overall, these frictions are recognized by each restaurant and customer:
- Indoor lines: tied lines indoor are not recommended in any circumstance to be created nowadays;
- Car lines: they are time consuming and resource consuming;
- Kiosks: there is an increased risk involving touching a public ordering Kiosk or contact screen for food ordering;
- App download: as a customer you are often asked to download too many restaurant apps that you won’t be using that much or at all.
- Phone call: The classic phone call method has become not so popular lately, considering the amounts of time when line is busy (especially during peak hours of lunch and dinner). Besides, the message is distorted giving the outdoor and indoor noise.
With WhatsApp Ordering solution as a contactless pick up food ordering, we offer the best solution to overcome all these sanitary frictions, and to customers the opportunity to experience a no frictions food ordering every time.
Here is how you obtain the frictionless digital customer journey – a pick-up food ordering experience significantly improved!
Here at Airtouch we have developed a new positive experience based on the following:
- Any customer can use WhatsApp Ordering, you don’t need an app or phone calls. It represents the best contactless pick up food ordering platform for increasing sales, with no advertising investment required from restaurants side. Our team integrates the menus from each restaurant within our CMS. Then, they request to WhatsApp the business access. Once the access is received, we set up the WhatsApp conversational flow for the ideal ordering experience.
- Easy to find the closest Restaurant thanks to Location Services. Whatsapp ordering allocates to each customer the correct restaurant location, by using WhatsApp send me your location feature.
- Each restaurant gets its own orders. By using WhatsApp ordering – the best mobile pick up food ordering alternative, all your order details are efficiently recorded, as you can select everything you want from a PDF menu. Within the WhatsApp conversation, the customer can select the pick-up time and the most convenient location for them. Also, there are no frictions with previous registration or form filling!
- It is a secure contactless experience with no lines and more comfort. You can place and receive your order quickly, without staying in line or feeling exposed to any risk.